Rafa Support
Need help with Rafa? We're here to help.
How to reach us
You can contact support for help with your account, subscriptions and billing, technical problems, questions about app features, feedback, or any other issue you're experiencing.
The fastest way to reach our team is by email. We aim to respond within one business day.
Frequently asked questions
How do I reset my password?
On the sign-in screen, tap "Forgot password?" and enter the email address associated with your account. We'll send you a link to create a new password. If you don't receive the email, check your spam folder or contact us at support@myrafa.app.
How do I manage or cancel Rafa Premium?
You can manage or cancel your Rafa Premium subscription anytime through your device's app store subscription settings. Canceling stops future charges, and you keep Premium access until the end of your current billing period.
How do I delete my account?
You can delete your account directly from the app under Profile Settings. If you prefer, you can also request account deletion by emailing us at support@myrafa.app from the email address linked to your account. We'll delete your account and associated data, in line with our Privacy Policy.
How do I contact support?
Email us anytime at support@myrafa.app, or tap the "Contact Rafa Support" button above. Including your account email and a short description of the issue helps us help you faster.
Learn more about how we handle your information in our Privacy Policy and review our Terms of Service.
Questions about these policies? Email us at support@myrafa.app.